Privacy Notice

The London Chamber Orchestra Trust (Registered Charity No. 297852), 3rd Floor, 33 Lowndes Street, London SW1X 9HX, is responsible for the personal information described here. Questions may be sent to info@lco.co.uk.

What we collect. Your name and email address when you join our mailing list or ask to be told when tickets go on sale. Your name, contact and payment details when you buy a ticket, make a gift or join the Chairman’s Circle; payments are handled by Stripe and tickets by Ticket Tailor, and we never see or keep your card details. Anything you choose to tell us when you write to us.

How we use it. To send you news of our concerts and work, if you have asked us to; to process tickets, gifts and memberships; to claim Gift Aid where you have made a declaration; and to keep the records a charity must keep. We rely on your consent for our mailing list, on our agreement with you for tickets and memberships, and on our legal obligations for financial and Gift Aid records. We never sell your information.

Who else handles it. Our service providers, acting on our instructions: Stripe (payments), Ticket Tailor (tickets), Klaviyo (email), our website host, and the Microsoft and Google services in which we keep our records. Some may hold data outside the UK, with the safeguards UK law requires.

How long we keep it. Mailing-list details until you unsubscribe. Records of gifts and payments for as long as charity and tax law require.

Your rights. You may ask to see, correct or delete your information, or stop receiving our emails, at any time: write to info@lco.co.uk or use the unsubscribe link in any email. If you are unhappy with how we have handled your information, you may complain to the Information Commissioner’s Office at ico.org.uk.

Cookies. Our website uses cookies to work properly and to help us understand how it is used. It also uses the Meta (Facebook) Pixel, which tells Meta when you visit our pages so that we can measure and reach audiences for our concerts. You can refuse non-essential cookies, including the Meta Pixel, in your browser settings.

Last updated: October 2026.